ANTHONY LONGORIA - RESUME

A N T H O N Y L O N G O R I A
P.O. Box 1975 Camarillo, California 93011
T e l e p h o n e: 8 0 5 . 2 2 3 . 1 8 7 2
E-mail: sb.concierge@yahoo.com


EMPLOYMENT HISTORY:
SAN DIEGO PRINCESS RESORT Mission Bay, San Diego, California (1986 TO 1989)
Director of In -Room Mini Bars
PRIVILEGES & DUTIES: 500 in-room mini bar inventories, product purchasing, cost
of sales, inventory control, staffing and scheduling a five person staff, payroll, Creating annual departmental budget. Accomplished a 67% year to date increase of sales.

PALM CANYON RESORT Borrego Springs, California (1989 TO 1993)
Director of Retail Sales
PRIVILEGES & DUTIES: Director of Gift Shop operations, purchasing, inventory,
cost of sales, as well as all Front Office duties, Reservations revenue management, Guest arrival and departure, guest requests, PBX, audit.

IMPERIAL HOTEL AND CASINO Cripple Creek, Colorado (1993 to 1995)
Front Office Manager
PRIVILEGES & DUTIES: All front office operations. Implemented Up-selling
employee bonus initiative. Initiated and coordinated a city wide “open house”
inviting competitors to tour property and offered hors d oeuvres and
entertainment. Referral sales increased 32% year to date.

HOLIDAY INN EXPRESS Cripple Creek, Colorado (1995 to 1996)
Director of Sales and marketing
PRIVILEGES & DUTIES: Duties included acquiring new group business, as well as
maintaining and expanding existing accounts. Event coordination set-up and follow
through, group billing and set-up, room blocks and group concierge.



WARNER SPRINGS GUEST RANCH Warner Springs, California (1996 to 1997)
Front Office Manager
PRIVILEGES & DUTIES: All Front Office Operations, assisted in research and final
purchase of new property management software. Maintain and promote new guest memberships while increasing
guest services without any noticeable financial impact.

MIRA MONTE RESORT Indian Wells, California (1998 to 2001)
Front Office Supervisor
PRIVILEGES & DUTIES: Assisted in all Front Office operations with a heavy
emphasis on guest services. The property is part of The Preferred Hotel Group and was “shopped” regularly by The Richie Corporation for quality control. Weekly scheduling for a 15 person staff, PBX, reservations, Bell and valet. Payroll audit and adjustments.

THE INN AT MORRO BAY Morro bay, California (2002 to 2002)
Guest Services Manager
PRIVILEGES & DUTIES: Primary objective to train and implement guest service
standards greater than those that existed. Critical thinking and guest profile
anticipation techniques applied.

LA CASA DEL ZORRO Borrego Springs, California (2003 to 2005)
Front Office Supervisor / Chef Concierge
PRIVILEGES & DUTIES: Assisted in all Front Office operations, Cross trained M.O.D. (Manager on Duty), and charged with re-establishing five star service standards as described and mandated by AAA inspection guidelines and standards. Reservations and rooms division management.

*THE UPHAM HOTEL Santa Barbara, California (2006 to 2008)
Front Office
PRIVILEGES & DUTIES: All Front Office agent duties, Guest reception and
departure, reservations, P.B.X., as well as Concierge recommendations for local
services.



*CASA DEL MAR INN Santa Barbara, California (2008)
Front Office
PRIVILEGES & DUTIES: All Front Office agent duties, Guest reception and
departure, reservations, P.B.X., as well as Concierge recommendations for local services.

L O N G O R I A Personal Concierge Services
(2006 to current) Santa Barbara, Ca.
OWNER / OPERATOR
Personal Concierge services for guests visiting the Santa Barbara area.
I have been working on this since 2006 and have taken *less demanding positions to accommodate its creation. I am at the point of assuming greater challenges and privileges.

SOFTWARE APPLICATIONS
(property management software)
Entirety
Fidelio
C.L.S. (Computerized Lodging Systems)
R.D.P. (Resort Data Processing)
Stromberg

REFERENCES AVAILABLE UPON REQUEST.

“There is no reason for ANY property to be known for anything less than its exceptional guest service. Treat your staff as your most important assets, your guests as you would if you were to host them in your own home, maintain your product and you will stand above the rest. The answer is YES! Now, what's the question?”


At your service,

Anthony Longoria